1. Introduction
marketcapital24 (“marketcapital24”, “we”, “us” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store and safeguard your information when you visit our website, open an account, or use any of our trading platforms and services (together, the “Services”).
By accessing or using the Services you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.
2. Information We Collect
We collect the following categories of personal information:
- Identity data: full name, date of birth, nationality, government-issued identification documents and photographs.
- Contact data: residential address, email address and telephone number.
- Financial data: bank account and payment card details, source of funds, income, net worth and employment information.
- Trading data: trading history, account balances, deposits, withdrawals and knowledge and experience assessments.
- Technical data: IP address, device identifiers, browser type, operating system, login records and usage data.
- Communications: records of emails, live chats and recorded telephone calls with our staff.
3. How We Collect Information
We collect information directly from you when you complete our application forms, upload documents, fund your account or contact us. We also collect information automatically through cookies and similar technologies, and from third parties such as identity-verification providers, credit reference agencies, payment processors and publicly available sources, where permitted by law.
4. How We Use Your Information
marketcapital24 uses your personal information to:
- verify your identity and carry out anti-money-laundering (AML), counter-terrorist financing and sanctions checks;
- open, operate and maintain your trading account and process transactions;
- assess the appropriateness of our products for you;
- provide customer support and respond to enquiries;
- send service notices, security alerts and, where you have consented, marketing communications;
- improve our website, platforms and Services, and prevent fraud and abuse;
- comply with our legal, regulatory and reporting obligations.
5. Legal Basis for Processing
We process personal data on the following legal bases: performance of a contract with you; compliance with a legal or regulatory obligation; our legitimate interests (such as fraud prevention and service improvement), provided these are not overridden by your rights; and your consent, which you may withdraw at any time, for example for marketing.
7. International Transfers
Your information may be transferred to and processed in countries outside your country of residence. Where this occurs, we put appropriate safeguards in place, such as standard contractual clauses, to ensure your data receives an adequate level of protection.
8. Data Security
We use industry-standard technical and organisational measures to protect your data, including TLS encryption, firewalls, two-factor authentication, role-based access controls and regular security reviews. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.
9. Data Retention
We keep personal information for as long as your account is active and for at least five (5) years after the end of our relationship, or longer where required by applicable law or regulation, to meet our record-keeping, AML and regulatory obligations.
10. Your Rights
Subject to applicable law, you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your data where we have no legal reason to keep it;
- object to or restrict certain processing;
- request portability of your data;
- withdraw consent at any time;
- lodge a complaint with your local data-protection authority.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
12. Children’s Privacy
The Services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have done so, we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the “Last updated” date. Material changes will be communicated by email or through the client portal.
14. Contact Us
For any questions about this document, contact us at support@marketcapital24.com, call , or write to marketcapital24, Level 12, 100 Example Street, City, Country.